Privacy Policy

Our users’ privacy is of the utmost importance to us at Etched Sounds and as such we are committed to only collecting the minimum data we require to provide our services. Our privacy policy outlines what data we collect, the rationale and users’ rights in relation to their information.

Please note this Privacy Policy is currently being updated regularly whilst the site is coming online.

What data do we collect?

When browsing our website

When you visit our website, we will collect the following anonymous data to improve our users’ experience of our website, including connectivity and evaluating site security.

  • Domain name
  • Browser type and version
  • Operating system
  • Referring site
  • Date and time of your access
  • IP address

Google Analytics

We also use Google Analytics to find out more about users of our website. This enables us to improve the user experience of our website and to develop and tailor products for our users. This includes the following information.

  • The region/language users are accessing from.
  • Which pages/products do users look at.
  • How long users look at each page/product.

For more information about Google analytics and their privacy policy, please visit:


We also use Facebook Analytics to find out more about users of our website.

For more information about Facebook Pixel, Analytics and their privacy policy, please visit:


Cookies are small text files that are stored on your computer or mobile device when you visit a website.  They allow the website to recognise your device and remember if you’ve been to the website before. Cookies are very common web technology, and are widely used in order to make websites work more efficiently, as well as providing information to the owners of websites. Cookies are used to measure which parts of the website people visit and to customise your experience. You can disable cookies in your browser settings and still access our website, however it may hamper your user experience. To find out more about cookies, please visit:


Etched Sounds website includes embedded audio from soundcloud. As such, if you click on one of these links, information will be shared with soundcloud. Please see SoundCloud’s Privacy Policy for further information.


Etched Sounds uses the well known marketing tool – Mailchimp. When you enter your email address on this site mailchimp stores you email and subscription preferences with regards to newsletters. Please see MailChimp’s Privacy Policy for further information

Purchasing software and setting up a user account

In order to set up a user account and facilitate the purchase and download of our software, we will collect the following personal information:

  • Contact details: name, email, telephone number and shipping + billing address;
  • Order history
  • login password
  • IP address + cookie preferences to ensure the site functions well for you as a user.
  • Support Form: Computer Platform + OS (optional)

We do not collect or store credit card details. These details help us create invoices and receipts, deliver the appropriate download codes/software and provide our two payment gateways with the information they need to process your order.


Customers pay via Paypal and orders submitted on our website are directed to PayPal for processing. We have no access to your credit card data. According to PayPal’s Privacy Policy at the time of posting this page, when you visit the PayPal website or use PayPal Services, PayPal may collect data on the pages you access, your computer IP address, device identifiers, the type of operating system you’re using. Please see PayPal’s privacy policy for more information.

Looking after your data

We employ a range of technical measures to ensure the security of your data, such as encrypted databases.

We will not sell or rent your data to third parties or share it for marketing purposes.The only instance we would share data is if we were compelled by law in the instance of a court order or to prevent fraud or another crime.

Active consent

We will not collect personal data without your active consent. When you land on the Etched Sounds website you are asked to consent to the use of cookies and our privacy policy.

Contacting you

Once  your order has been placed and payment confirmed we will send you the details of how to download your software. Once downloaded, we will send you confirmation for the download.

We will not add you to our mailing list for emails about other products or offers unless you consent to this. This will be during the order process but you can opt in or out at any time by accessing your user account.

We may also contact you if there is a major change to our privacy policy, terms and conditions and end user agreement.

We will contact you if there has been any serious data breach within 72 hours of this happening.

How long do we store your data?

Etched Sounds will hold your details as long as you are a registered user of our website. If you make a purchase then we are legally required to hold invoicing information for accounting purposes as dictated by Her Majesty’s Revenue and Customs (HMRC) in the U.K.

Your rights

  • You have the right  to have a copy of the details we hold.
  • You have the right to make amendments to these details.
  • You have the right to have your details deleted or “forgotten.”
  • You have the right to have a restriction placed on how your data is processed.
  • You have the right to be transferred to another data controller.
  • You are entitled to make a complaint about how your data is processed.

If you have any queries about your rights, including how to get a copy of the data we hold, please contact


If you have any concerns or complaints about how your data has been used by Etched Sounds please contact

You can also contact the independent regulatory body the Information Commissioner’s Office.

0303 123 1113.

Updates to the privacy policy

This policy may be updated from time to time and the date of update listed on this page. Users will only be contacted if there is a massive change to our policy.

Policy last updated: 31st May 2023