What data do we collect?
When browsing our website
When you visit our website, we will collect the following anonymous data to improve our users’ experience of our website, including connectivity and evaluating site security.
- Domain name
- Browser type and version
- Operating system
- Referring site
- Date and time of your access
- IP address
We also use Google Analytics to find out more about users of our website. This enables us to improve the user experience of our website and to develop and tailor products for our users. This includes the following information.
- The region/language users are accessing from.
- Which pages/products do users look at.
- How long users look at each page/product.
We also use Facebook Analytics to find out more about users of our website.
Cookies are small text files that are stored on your computer or mobile device when you visit a website. They allow the website to recognise your device and remember if you’ve been to the website before. Cookies are very common web technology, and are widely used in order to make websites work more efficiently, as well as providing information to the owners of websites. Cookies are used to measure which parts of the website people visit and to customise your experience. You can disable cookies in your browser settings and still access our website, however it may hamper your user experience. To find out more about cookies, please visit: https://www.allaboutcookies.org/
Purchasing software and setting up a user account
In order to set up a user account and facilitate the purchase and download of our software, we will collect the following personal information:
- Contact details: name, email, telephone number and shipping + billing address;
- Order history
- login password
- IP address + cookie preferences to ensure the site functions well for you as a user.
- Support Form: Computer Platform + OS (optional)
We do not collect or store credit card details. These details help us create invoices and receipts, deliver the appropriate download codes/software and provide our two payment gateways with the information they need to process your order.
Looking after your data
We employ a range of technical measures to ensure the security of your data, such as encrypted databases.
We will not sell or rent your data to third parties or share it for marketing purposes.The only instance we would share data is if we were compelled by law in the instance of a court order or to prevent fraud or another crime.
Once your order has been placed and payment confirmed we will send you the details of how to download your software. Once downloaded, we will send you confirmation for the download.
We will not add you to our mailing list for emails about other products or offers unless you consent to this. This will be during the order process but you can opt in or out at any time by accessing your user account.
We will contact you if there has been any serious data breach within 72 hours of this happening.
How long do we store your data?
Etched Sounds will hold your details as long as you are a registered user of our website. If you make a purchase then we are legally required to hold invoicing information for accounting purposes as dictated by Her Majesty’s Revenue and Customs (HMRC) in the U.K.
- You have the right to have a copy of the details we hold.
- You have the right to make amendments to these details.
- You have the right to have your details deleted or “forgotten.”
- You have the right to have a restriction placed on how your data is processed.
- You have the right to be transferred to another data controller.
- You are entitled to make a complaint about how your data is processed.
You can also contact the independent regulatory body the Information Commissioner’s Office.
0303 123 1113.
This policy may be updated from time to time and the date of update listed on this page. Users will only be contacted if there is a massive change to our policy.
Policy last updated: 31st May 2023